pgwin Live Dealer Casino - HD Studio Tables, Dragon Tiger & Sic Bo

Service availability

We at pgwin provide our platform only where local law permits. Our service is not available in all jurisdictions, and access restrictions vary by region and country. Users must verify that their own location permits participation before opening an account. We do not offer services in jurisdictions where online wagering is prohibited or restricted. Our payment partners—DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI—operate under their own compliance frameworks and may have additional restrictions. Players across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may access our platform through the English (en-ID) interface. Service availability is subject to change based on regulatory updates. We recommend reviewing local gambling laws before proceeding.

Account eligibility

Users who open an account on pgwin are responsible for ensuring they meet all applicable legal requirements in their jurisdiction. Our registration process requires email verification, identity confirmation via KYC documents (ID card, SIM, or passport), and proof of address. Account holders must be of legal age according to the laws of their residence. We do not knowingly permit account access by minors or individuals in jurisdictions where online gaming is prohibited. During KYC verification, documents are reviewed for authenticity and compliance. If your account does not meet eligibility criteria, we reserve the right to suspend or close it. Account recovery and verification assistance are available through our English support team. Terms of service apply to all account holders and must be accepted during registration.

Local-law responsibility

Users are entirely responsible for verifying that access to pgwin and participation in our games comply with the laws of their own jurisdiction. We do not provide legal advice and cannot confirm whether gaming is permitted in your location. Local laws change, and it is your responsibility to stay informed. Participation on our platform does not constitute legal permission to engage in online gaming in your area—you alone must ensure compliance. We operate under the premise that users have verified local-law eligibility before registering. If you are unsure about your jurisdiction's rules, consult local authorities or legal counsel before opening an account. Continued access and use of pgwin imply that you have confirmed local-law compliance.

Data and privacy scope

pgwin collects personal data for account creation, identity verification, payment processing, and regulatory compliance. Data collected during registration includes name, email, phone number, date of birth, and national ID details. KYC verification requires document copies and proof of address. All data is encrypted and stored on secure servers protected by SSL standards. We do not share personal information with third parties except where required by law or to process your payment requests. Your data may be retained for fraud prevention, dispute resolution, and regulatory record-keeping. You may request a copy of your data or initiate deletion requests through account settings or by contacting support. Our privacy policy provides complete details about data collection, retention, and your rights. For queries regarding your personal information, contact our support team via email or live chat.

Contact for legal inquiries

For legal questions, compliance enquiries, or regulatory concerns, contact our support team through the channels listed on the Contact page. You may reach us via email with your account ID and a detailed description of your enquiry. Email responses typically arrive within 1–2 business hours. For urgent compliance matters, live chat support is available during extended hours with average response times of subject to verification. Our team will direct your enquiry to the appropriate department or provide guidance based on your jurisdiction's requirements. We maintain records of all legal and compliance contacts for audit purposes. If you need to file a formal complaint or report, your enquiry will be logged and escalated to senior management. Response timelines may vary for complex regulatory questions.