pgwin Privacy Policy

This page describes what we collect when you use pgwin and how we keep that data protected. We operate across multiple jurisdictions and comply with applicable data protection standards in each region where we offer our services. Our policy covers account registration, deposits and withdrawals, live-dealer gameplay, sportsbook activity, and customer support interactions.

We collect personal information only to verify your identity, process payments, deliver our services, and comply with local law. We do not sell your data to third parties for marketing purposes. We do share information with payment processors, fraud-detection partners, and regulatory bodies where required by law. Your privacy and account security are priorities we take seriously across pgwin operations.

If you have questions about how we handle your information or wish to exercise your rights, contact our support team through the channels listed at the end of this policy.

Data We Collect on pgwin

When you register for a pgwin account, we collect your email address, full name, date of birth, phone number, and password. This information is required to create your account and comply with Know Your Customer (KYC) regulations in the jurisdictions where we operate.

We also collect information you provide during deposits and withdrawals — your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers), transaction amounts, and transaction dates. For bank transfers, we receive and store your bank account number and name.

When you verify your account before withdrawals, we request identity documents. We collect images or scans of your national ID, passport, or driver's license. We may also request proof of address such as a utility bill or bank statement. These documents are stored securely and retained only as long as needed to comply with anti-money-laundering and fraud-prevention requirements.

Gameplay and Account Activity on pgwin

We log your gameplay activity — which games you play on pgwin, bet amounts, game outcomes, and session duration. We record your IP address, device type, browser information, and approximate location based on your IP address. We use this information to detect fraud, prevent unauthorized access, and understand user patterns for service improvement.

When you interact with our live dealers during blackjack, roulette, baccarat, or other live-dealer tables, we may record video and audio of the chat channel (not your personal device camera or microphone). These recordings help us resolve disputes and ensure fair play.

Note: We collect and retain chat messages, email communications, and support tickets for customer service and compliance purposes. These records help us respond to account inquiries and prevent fraud.

Cookies and Tracking

Our pgwin platform uses cookies to keep you logged in, remember your preferences, and analyze how you use our service. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). We also use web beacons and similar tracking technologies to measure advertising effectiveness and user engagement.

You can control cookie settings through your browser. If you disable cookies, some pgwin features may not function properly. We do not control third-party cookies from analytics partners or payment processors, but we require them to comply with applicable data protection laws.

How We Use Your Data on pgwin

We use your personal information for the following purposes:

Account creation, verification, and login authentication
Processing deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
Fraud detection and account security monitoring
Customer support and dispute resolution
Gaming record maintenance and responsible account management
Legal and regulatory reporting where required by applicable law

We do not use your data to create marketing profiles or send unsolicited promotional messages unless you explicitly opt in. We do not share your personal information with third parties for their own marketing purposes. We may share aggregate, anonymized data with partners for research and service improvement.

Third-Party Data Processors

We work with payment processors, fraud-detection vendors, and hosting providers who may access your data. These partners operate under data-processing agreements that require them to protect your information and use it only for the purposes we specify. We vet each partner for compliance with applicable data protection laws.

Our servers may be located outside your jurisdiction. We implement security measures to ensure your data is protected regardless of server location. We comply with data transfer requirements in jurisdictions where we operate, including Standard Contractual Clauses or local equivalents where applicable.

Payment Processors: Handle deposits and withdrawals; they see transaction amounts and account details but do not access your gaming history.
Fraud Detection: Third-party services that analyze account patterns and IP data to prevent unauthorized access.
Hosting Providers: Store our pgwin databases and application code; they maintain infrastructure security.

Your Rights and Data Protection

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may request a copy of all data we hold about you on pgwin. You may also request that we restrict processing of your data or object to certain uses. To exercise these rights, contact our support team with your request.

We retain your data for as long as your pgwin account is active, plus a reasonable period for legal compliance and fraud prevention. After account closure, we retain transaction records and identity documents as required by anti-money-laundering laws, typically 5–7 years. We delete other personal data within 30 days of account closure unless law requires longer retention.

We take data security seriously. We use encryption for data in transit (HTTPS), encryption at rest, and access controls to limit employee access to your information. However, no system is non-specific info secure. If we discover a security breach affecting pgwin accounts, we notify affected users as required by applicable law.

International Data Transfers

pgwin operates across multiple regions. If you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred to our servers outside Indonesia. We implement safeguards to ensure your information is protected during transfer and storage, including encryption and access restrictions.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on pgwin. Your continued use of our platform after updates constitute acceptance of the revised policy.

If you have questions about this policy or how we handle your data, contact our support team via email, phone, or in-app chat. Email inquiries typically receive a response within 24 hours. Our support staff speak Indonesian and English. If you have a privacy complaint or wish to exercise your data protection rights, include "Privacy Request" in the subject line of your email.

This privacy policy applies to all pgwin services — live-dealer tables, sportsbook, slot games, and esports markets. For account-specific questions or to discuss your personal data, reach out to our support team. We are committed to transparent data handling and will assist you with any privacy concerns.

Summary and Your Privacy on pgwin

We collect personal information only to verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and deliver pgwin services. We do not sell your data to marketers. We share information with payment processors and fraud-detection partners under strict confidentiality agreements. We comply with applicable data protection laws in each jurisdiction where we operate.

Your pgwin account is protected by encryption, access controls, and regular security audits. You have rights to access, correct, and delete your personal information. To exercise these rights or report a privacy concern, contact our support team. We respond to data requests within standard timeframes and assist with account privacy questions.

Our services are available only where local law permits. Users are responsible for verifying that their use of pgwin complies with their own jurisdiction's laws, including data protection and privacy regulations. If you have questions about this policy or our data practices, our support team is available during business hours and peak gaming times.